Production Time
- Standard: 1–2.5 business days (average 1 day)
- Rush: 1–1.5 business days (average 1 day)
Tracking Time
Tracking numbers are updated at 8PM VN time daily. Immediate update supported upon request.
>90% of orders will show 'in transit' within 2–4 business days from order date (excluding weekends/holidays)
Label Notes
- Supports both 'Ship By Seller' and 'Ship By Label'
- Supports non-USPS labels like FedEx, UPS. Rapid not liable for delivery issues on external labels.
Products
- Full sizes/colors, common product types supported
- Supports importing individual/custom blanks, with estimated delivery time
Available Print Areas
- Front, Back, Left Sleeve, Right Sleeve, Neck
- Special positions (corner/edge) via separate sheet
Cut-off Time (VN)
No official cut-off (recommended before 8PM VN time)
Return/Refund Policy
- Orders in 'Processing' state can be canceled within 5 minutes on system or via support
- Orders in 'Fulfilled' (Shipped) state cannot be canceled
- Orders stuck in 'Preshipment' >7 business days: 100% refund or reship (Rapid Label only)
- Orders in transit with no update >7 business days: 100% refund or reship (Rapid Label only)
- Delivered but not received: Resend once (Rapid Label only)
- Delivered but not received (seller label): No refund/resend. Contact carrier for GPS proof.
- Delivered to wrong address: 100% refund/resend (Rapid Label within 15 days), 50% support (seller label, no shipping fee)
- Printing error: 100% refund/reship with valid proof
- Missing item: Resend or partial refund with evidence (within 7 days of delivery)
- Incorrect address or return to sender: No support
- Lost package by carrier: Refund/resend (Rapid Label only)
- Product quality issue: Refund/resend with photo proof (within 7 days of delivery)
Important Note
Refund/resend support not available for force majeure events (weather, strikes, etc.). We will notify if any.
